How to Order a Kia from the Factory

Ordering a Kia directly from the factory gives you full control over your vehicle’s features, color, and options—often with faster delivery than waiting for dealer inventory. This guide walks you through every step, from choosing your model to tracking your build and taking delivery, so you can drive away in the exact Kia you want.

So you’ve decided you want a Kia—but not just any Kia. You want *your* Kia: the one with the exact paint color that matches your style, the upgraded sound system you’ve been dreaming of, and maybe even that rare hybrid powertrain that’s hard to find on dealer lots. Sound familiar? If so, ordering your Kia directly from the factory might be the smartest move you can make.

Unlike buying off the lot—where you’re limited to whatever happens to be sitting in the dealership’s inventory—factory ordering puts you in the driver’s seat (pun intended). You get to handpick every major feature, from the exterior hue to the interior materials, ensuring your new ride reflects your personality and needs. Plus, with supply chain fluctuations and high demand for popular models like the Sportage, Sorento, or EV6, waiting for the right car on a lot can take months. Factory ordering cuts through the guesswork and delivers exactly what you want—often faster than you’d expect.

But here’s the catch: you can’t just click “buy now” on Kia’s website and have a car magically appear at your door. The process involves coordination with an authorized Kia dealer, understanding production timelines, and knowing how to lock in your deal. Don’t worry—we’ll walk you through it all, step by step, so you feel confident and informed throughout the journey.

Key Takeaways

• Customize every detail: Factory orders let you pick your exact trim, color, engine, and packages—no compromises.
• Work with a Kia dealer: You can’t order directly online; a participating dealer must submit your order through Kia’s system.
• Expect a 6–12 week delivery window: Most factory-ordered Kias arrive within two to three months, depending on model and demand.
• Lock in pricing and incentives: Your price and eligible rebates are typically secured at the time of order, protecting you from future increases.
• Track your build in real time: Once production begins, you’ll receive updates via your dealer or Kia’s customer portal.
• Avoid dealer markups: Factory orders reduce the chance of inflated “market adjustment” fees common with high-demand models.
• Be flexible on timing: If you need a car urgently, check local inventory first—but for the perfect match, factory ordering is worth the wait.

Why Choose a Factory-Ordered Kia?

Let’s start with the big question: why go through the extra effort of ordering from the factory when you could just walk into a dealership tomorrow and drive off in something close to what you want?

The answer is simple: control. When you buy off the lot, you’re choosing from whatever Kia happened to ship to that location. That means you might settle for a less desirable color, miss out on a must-have tech package, or end up paying more for features you don’t need. With a factory order, you specify *exactly* what you want—and only what you want.

For example, imagine you’re eyeing the Kia Telluride. It’s a fantastic SUV, but if you want the Prestige trim in Wolf Gray with the optional second-row captain’s chairs and the premium audio system, your local dealer might not have that combo in stock. In fact, they might not get it for months. By placing a factory order, you ensure that configuration gets built just for you.

Another major advantage? Avoiding dealer markups. In recent years, high-demand vehicles—especially hybrids and EVs—have seen dealers add “market adjustment” fees of thousands of dollars above MSRP. When you order from the factory, your price is typically locked in at the time of order, based on published MSRP and available incentives. This protects you from unexpected price hikes and keeps your budget intact.

Finally, factory ordering often comes with better access to current promotions. Kia frequently offers special financing rates, cashback incentives, or loyalty bonuses that apply to custom orders. Your dealer can help you stack these deals to maximize savings.

Step-by-Step: How to Order Your Kia from the Factory

Now that you’re convinced a factory order is the way to go, let’s break down exactly how to do it. The process is straightforward, but it requires coordination between you and a Kia dealer. Here’s how it works:

1. Choose Your Model and Trim

Start by deciding which Kia model fits your lifestyle. Are you looking for a compact SUV like the Seltos, a family hauler like the Carnival, or an electric pioneer like the EV9? Once you’ve picked your model, narrow it down to the trim level that includes the features you value most.

Kia offers multiple trims for each model—typically ranging from LX (base) to SX Prestige (top-tier). For instance, the Kia Sportage comes in LX, EX, SX-Line, SX, and X-Pro trims, each adding more tech, comfort, and performance features. Use Kia’s online configurator (available on Kia.com) to explore options and see pricing in real time.

Pro tip: Don’t overlook mid-tier trims. Sometimes, stepping up just one level gives you a significant upgrade (like wireless Apple CarPlay or heated seats) without the premium price of the top trim.

2. Select Your Options and Packages

This is where the magic happens. After choosing your trim, you’ll customize your Kia with optional packages and standalone features. Common add-ons include:

– Premium paint colors (metallics or pearls often cost extra)
– Advanced driver-assistance packages (like Highway Driving Assist or Blind-Spot View Monitor)
– Upgraded audio systems (e.g., Bose or Meridian)
– All-wheel drive (available on many models)
– Special edition wheels or interior accents

Be strategic here. Some options are only available on certain trims, so double-check compatibility. Also, consider resale value—features like AWD, premium audio, and advanced safety tech tend to hold their value better over time.

3. Find a Cooperative Dealer

Here’s a crucial point: **you cannot place a factory order directly through Kia’s website**. Only authorized Kia dealers can submit orders to the factory. So your next step is finding a dealership that’s willing and able to help you with a custom order.

Not all dealers are equally enthusiastic about factory orders—some prefer to sell what’s already on the lot to move inventory quickly. To find a dealer that supports custom builds:

– Call multiple Kia dealerships in your area and ask specifically if they accept factory orders.
– Mention that you’re ready to place a deposit and commit to the purchase.
– Check online reviews for mentions of “custom orders” or “factory builds.”

A good dealer will walk you through the configurator, explain available incentives, and provide a written estimate with all costs broken down.

4. Place Your Deposit and Finalize the Order

Once you’ve settled on your configuration, your dealer will submit your order to Kia’s production system. At this point, you’ll typically need to provide a refundable deposit—usually between $500 and $1,000, though this varies by dealer.

Important: Make sure your deposit is refundable until the order is accepted by the factory. Once Kia confirms your build slot, changes become much harder (and sometimes impossible).

Your dealer should give you a copy of the order confirmation, including your Vehicle Identification Number (VIN)—yes, you get a VIN even before the car is built! This document will show your agreed-upon price, options, estimated delivery window, and any applied incentives.

5. Track Your Build and Prepare for Delivery

After your order is accepted, Kia will assign a production schedule. Most factory-ordered Kias are built within 6 to 12 weeks, though this can vary based on model popularity, global supply chains, and seasonal demand.

You can track your vehicle’s progress through Kia’s online owner portal or by checking in with your dealer. Updates typically include:

– Order received
– In production
– Quality inspection complete
– Shipped to port
– Arrived at dealership

As your delivery date approaches, your dealer will contact you to schedule pickup. Before you sign the final paperwork, do a thorough walk-around inspection. Check for paint flaws, interior defects, and ensure all requested features are present and functional.

Understanding Pricing, Incentives, and Deposits

One of the biggest concerns people have about factory ordering is cost. Will it be more expensive? Will I get the same deals as someone buying off the lot?

The good news: **factory orders are priced at MSRP**, just like in-stock vehicles. You’re not paying a premium for customization. In fact, you may save money by avoiding dealer add-ons like nitrogen-filled tires, fabric protection, or VIN etching—services many dealers push on lot purchases.

Incentives also apply to factory orders. Kia frequently offers:

– Low APR financing (e.g., 0.9% for 36 months)
– Cashback rebates ($1,000–$3,000, depending on model)
– Loyalty bonuses (for returning Kia owners)
– Military or first responder discounts

These promotions are usually stackable, meaning you can combine them for maximum savings. Your dealer should provide a detailed breakdown showing how each incentive reduces your out-the-door price.

Regarding deposits: while not always required, most dealers ask for a deposit to secure your order. This protects them from losing a build slot if you back out. As mentioned earlier, ensure the deposit is refundable until the factory accepts your order. Once production begins, cancellations are rare and may incur fees.

Common Mistakes to Avoid When Ordering

Even with the best intentions, it’s easy to make missteps during the factory ordering process. Here are some pitfalls to watch out for:

Overcustomizing

It’s tempting to add every bell and whistle, but remember: you’re building a car you’ll own for years. Focus on features that enhance your daily driving experience—not just what looks cool in the brochure. For example, a panoramic sunroof is great, but if you live in a rainy climate, you might prioritize all-weather floor mats instead.

Ignoring Delivery Timelines

While 6–12 weeks is typical, delays can happen. Semiconductor shortages, shipping bottlenecks, or unexpected demand can push your delivery back. If you need a vehicle urgently (e.g., your current car is dying), discuss backup options with your dealer—like a short-term rental or loaner vehicle.

Not Getting Everything in Writing

Verbal promises aren’t binding. Always get your agreed-upon price, options, deposit terms, and delivery estimate in writing. This protects you if there’s a misunderstanding later.

Choosing the Wrong Dealer

A dealer who rushes you or pressures you to choose a lot vehicle isn’t the right partner for a factory order. Take your time to find someone patient, knowledgeable, and transparent.

Factory Order vs. Buying Off the Lot: A Quick Comparison

Still on the fence? Let’s compare the two approaches side by side:

| Factor | Factory Order | Buy Off the Lot |
|——–|—————|—————–|
| Customization | Full control over color, trim, options | Limited to available inventory |
| Price | MSRP + incentives; no markups | May include dealer add-ons or markups |
| Delivery Time | 6–12 weeks | Immediate (if in stock) |
| Incentives | Usually eligible | Usually eligible |
| Flexibility | Hard to change once built | Can negotiate or swap vehicles |
| Best For | Buyers who want their ideal configuration | Buyers who need a car now or prefer test-driving first |

If you value precision and personalization, factory ordering wins. If you need wheels tomorrow and don’t mind compromising, the lot might work. But for most buyers, the wait is worth it.

Final Tips for a Smooth Experience

Before we wrap up, here are a few pro tips to ensure your factory order goes off without a hitch:

– **Start early**: The sooner you place your order, the better your chance of getting your preferred build slot.
– **Stay in touch**: Check in with your dealer every few weeks for updates—but don’t pester them daily.
– **Review your contract carefully**: Before signing the final purchase agreement, confirm all options, pricing, and incentives match your original order.
– **Prepare for delivery day**: Bring your driver’s license, proof of insurance, and payment method. Plan to spend 30–60 minutes at the dealership for paperwork and orientation.
– **Enjoy the anticipation**: There’s something special about watching “your” car come to life. Share updates with friends—it’s part of the fun!

Ordering a Kia from the factory isn’t just a transaction—it’s an experience. You’re not just buying a car; you’re crafting a vehicle that fits your life perfectly. And when you finally slide into that driver’s seat, knowing every detail was chosen by you, the satisfaction is unmatched.

So go ahead—dream big, configure boldly, and let Kia build your ideal ride. Your perfect Kia is just a few weeks away.

Frequently Asked Questions

Can I order a Kia directly from Kia’s website?

No, you cannot place a factory order directly through Kia’s website. Only authorized Kia dealers can submit custom orders to the factory. You’ll need to work with a participating dealer to configure and submit your build.

How long does it take to get a factory-ordered Kia?

Most factory-ordered Kias arrive within 6 to 12 weeks, though timing can vary based on model, trim, and global supply conditions. Your dealer will provide an estimated delivery window when your order is confirmed.

Will I pay more for a factory-ordered Kia?

No—factory orders are priced at MSRP, just like vehicles on the lot. You may actually save money by avoiding dealer markups and unwanted add-ons that are common with in-stock purchases.

Can I change my order after it’s placed?

Minor changes may be possible before production begins, but once your vehicle enters the build phase, modifications are typically not allowed. Always confirm change policies with your dealer before finalizing your order.

Do factory orders qualify for Kia incentives?

Yes! Factory-ordered vehicles are eligible for the same financing deals, cashback offers, and loyalty bonuses as in-stock models. Your dealer will apply all qualifying incentives at the time of order.

What if my factory-ordered Kia has a defect when it arrives?

All new Kias come with a comprehensive warranty. If you notice any issues during your pre-delivery inspection, notify your dealer immediately. They’ll arrange repairs under warranty at no cost to you.